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Oft asked questions (FAQs)

• Top issues
• Technical issues
• Other problems

Top bug

Give-and-take Expert and Admission Exams Crash After Installing December 2021 Office Updates

Applicable Exams

• Give-and-take Proficient (Microsoft 365 Apps and Role 2019) – Mail Merge
• Access Proficient (Microsoft 365 Apps and Office 2019)
• Word Expert (Function 2016) – Mail Merge
• Admission (Part 2016)
• Admission 2013

Symptoms on Error

In affected exams, candidates receive one of these errors:

• Mistake has occurred: "Could not lock file"
• Could non employ "Q:\Documents\[proper noun].accdb"; file already in utilize.
• A communications error has occurred.

Solutions

For the following Office products, install the latest Part updates to a working build:

• Office LTSC 2019 (Version 1808, build 10382.20034 or later)
• Office LTSC 2021 (Version 2108, build 14332.20216 or later)
• Part 2016 C2R (Click-to-Run) (Version 2112, build 14729.20248 or later)
• Office 2019 Consumer (Version 2112, build 14729.20248 or afterward)
• Part 2021 Consumer (Version 2112, build 14729.20248 or later)
• Microsoft 365 Apps
  • Current Channel (Version 2112, build 14729.20248 or later)
  • Monthly Enterprise Channel
    • For Version 2111, build 14701.20290 or later
    • For Version 2110, build 14527.20364 or after
  • Semi-Annual Enterprise Channel (Preview)
    • Version 2108, build 14326.20738
  • Semi-Annual Enterprise Aqueduct
    • Version 2108, build 14326.20738

For Microsoft 365 Apps Semi-Almanac Enterprise ChannelExtended, as of ane/xiv/2022, Microsoft has not released an update that addresses the result. We recommend that you change the update channel to Semi-Annual Enterprise (not Extended) and then install the latest Function updates.

Workarounds for Office 2016 MSI and Function 2013

Microsoft has not released an update that addresses the issue for Function 2016 MSI and Part 2013.

For Function 2016 MSI installations, a workaround is to rollback KB 5002099, KB 4484211, KB 5002115 updates.

For Office 2013, a workaround is to rollback KB 5002104, KB 2965317, KB 5002124 updates.

Trouble Crusade

In Dec 2021, Microsoft released updates that address a security vulnerability in Microsoft Jet Ruby-red Database Engine and Access Connectivity Engine (CVE-2021-42293). The security updates inadvertently affected a fundamental feature the test driver requires to deliver Microsoft Office Specialist exams.

Additional Resource

Error in Access when opening a database on a network file share (microsoft.com)

Install Office updates (microsoft.com)

Modify the Microsoft 365 Apps update channel for devices in your organisation (microsoft.com)

Uninstall Office updates (microsoft.com)

CVE-2021-42293 - Microsoft Jet Cherry Database Engine and Access Connectivity Engine Meridian of Privilege Vulnerability (microsoft.com)

Admission – Lock File Issues (devhut.net)

Disclaimer

Certiport is not responsible for and does not endorse or accept any responsibility for the contents or your employ of these 3rd party websites. Certiport is providing these links to yous only every bit a convenience, and the inclusion of any link does not imply endorsement past Certiport of the linked website. It is your responsibleness to take precautions to ensure that whatever website you apply is free of viruses or other harmful items.

Back to peak

Technical problems

Word Expert and Admission Exams Crash Later Installing December 2021 Function Updates

Applicable Exams

• Word Expert (Microsoft 365 Apps and Office 2019) – Mail Merge
• Admission Expert (Microsoft 365 Apps and Office 2019)
• Give-and-take Proficient (Office 2016) – Mail Merge
• Access (Office 2016)
• Admission 2013

Symptoms on Error

In affected exams, candidates receive one of these errors:

• Error has occurred: "Could not lock file"
• Could not use "Q:\Documents\[name].accdb"; file already in utilize.
• A communications error has occurred.

Solutions

For the post-obit Office products, install the latest Office updates to a working build:

• Function LTSC 2019 (Version 1808, build 10382.20034 or afterward)
• Function LTSC 2021 (Version 2108, build 14332.20216 or after)
• Office 2016 C2R (Click-to-Run) (Version 2112, build 14729.20248 or later)
• Office 2019 Consumer (Version 2112, build 14729.20248 or afterwards)
• Part 2021 Consumer (Version 2112, build 14729.20248 or subsequently)
• Microsoft 365 Apps
  • Electric current Channel (Version 2112, build 14729.20248 or later)
  • Monthly Enterprise Channel
    • For Version 2111, build 14701.20290 or later
    • For Version 2110, build 14527.20364 or subsequently
  • Semi-Annual Enterprise Channel (Preview)
    • Version 2108, build 14326.20738
  • Semi-Almanac Enterprise Channel
    • Version 2108, build 14326.20738

For Microsoft 365 Apps Semi-Almanac Enterprise ChannelExtended, as of i/14/2022, Microsoft has not released an update that addresses the upshot. We recommend that yous change the update aqueduct to Semi-Annual Enterprise (not Extended) then install the latest Office updates.

Workarounds for Office 2016 MSI and Part 2013

Microsoft has not released an update that addresses the upshot for Office 2016 MSI and Office 2013.

For Role 2016 MSI installations, a workaround is to rollback KB 5002099, KB 4484211, KB 5002115 updates.

For Office 2013, a workaround is to rollback KB 5002104, KB 2965317, KB 5002124 updates.

Problem Cause

In December 2021, Microsoft released updates that address a security vulnerability in Microsoft Jet Red Database Engine and Access Connectivity Engine (CVE-2021-42293). The security updates inadvertently affected a key characteristic the test driver requires to deliver Microsoft Office Specialist exams.

Additional Resources

Error in Access when opening a database on a network file share (microsoft.com)

Install Role updates (microsoft.com)

Change the Microsoft 365 Apps update channel for devices in your organization (microsoft.com)

Uninstall Office updates (microsoft.com)

CVE-2021-42293 - Microsoft Jet Red Database Engine and Access Connectivity Engine Acme of Privilege Vulnerability (microsoft.com)

Access – Lock File Bug (devhut.net)

Disclaimer

Certiport is not responsible for and does not endorse or take any responsibleness for the contents or your use of these third party websites. Certiport is providing these links to you only every bit a convenience, and the inclusion of any link does not imply endorsement by Certiport of the linked website. It is your responsibility to have precautions to ensure that whatever website y'all use is gratuitous of viruses or other harmful items.

Nosotros are experiencing issues with the Autodesk (ACU) toolbar, how practice we correct it?

The Autodesk Certified User (ACU) exams (in English/ENU only) have a toolbar that was added on December eighth, 2020. When first released, the task bar was on the far-right side of the exam interface. It has now been moved to the bottom of the exam interface. The taskbar allows yous to click the icons located there equally a simpler means to switch in betwixt the Autodesk awarding and the exam window (see screenshot beneath). For more information on using the new toolbar, please see the examination tutorial.

The traditional keystrokes of alt+tab (for native) and Exams from Habitation (virtual) will too work as earlier in addition to the toolbar role. Come across our website FAQ for more data on Exams from Home keystrokes.

Additional program-specific info

In general the application icon shows up on the taskbar below the app and the test window.

Upon App crash or closure the app icon will disappear from the taskbar as it is no longer running. The "RESTART APP" button will then be clicked to restart the application. There is a slight difference between the various applications when the "RESTART APP" button is used that we would like to brand you aware of.

AutoCAD, 3DS Max, Maya & Inventor Exams: For these exams the icon e'er returns to the taskbar after the application is completely finished starting. On our machines this took well-nigh twenty-40 seconds. In that location was a slight lag sometimes after the application was finished loading for the icon to render but always returned within the 40 second timeframe.

Revit Arch (Imperial & Metric): The icon reappears later the application has finished loading and a dataset is opened. Look for Revit to load all the way and then click the "Open" icon (at the top of the Revit Application) and the Revit taskbar icon to be restored to the taskbar.

Fusion: Upon selecting "RESTART APP" the exam panel freezes. Equally the Fusion app loads, which takes near 35 seconds, you can see that the app is loading and interact with it to load in data files. The exam remains frozen for well-nigh 2 min. Subsequently ~ 2 min the exam console is restored and the app icon returns to the taskbar.

---

We are receiving a "Failure to load Awarding Configuration" error.

This indicates that the configuration file used by Compass has become missing or corrupt. Y'all can fix that effect by either:

1. Obtaining a copy of the "C:\Certiport\Compass\Data\CTCConfig.enc" file from a reckoner with a working installation of Compass, and supercede that file on the problem computer with the working version of that file.
2. Perform a fresh install of Compass past uninstalling Compass/Panel 8 (if present), then deleting the Certiport binder from the "C:/Certiport and C:/Program Files(x86)/Certiport" folder, then downloading the current installer by logging in to the Certiport website every bit an Org Admin and downloading the installer file from under the Training and Tools tab. Reinstall Compass with the newly downloaded setup file (while logged into the figurer as a Windows admin with full rights).

Nosotros are experiencing a filibuster in receiving a score report or we have an examination upload failure.

Attempt to launch the exam again by relaunching the Compass software. If you're no longer seeing the option to "Resume" (examination), have the test candidate log in to the website and check to see if any records be nether their transcript. If you can navigate dorsum to the exam through "Resume" delight attempt to finish again.

A "Advice Mistake" pops up betwixt MOS projects. (Compass for Windows)

Relaunch the exam and take the candidate reset the project they are working on.

Check that the COM Add together-ins and macros have been disabled. These procedures are considered a best practice when administering the MOS Microsoft 365 Apps & Office 2019, or the MOS 2016 LITA (Live-in-the-Awarding) exams:

• Microsoft 365 Apps / Office 2019 & MOS 2016 Only - ensure that the COM Add-ins have been disabled:
  • Launch any Office application and open a bare document.
  • Go to "File - Options", and and so click the "Add-Ins" setting in the left-hand menu.
  • At the bottom of the screen ensure that "COM Add-ins" is selected and and so click "Get".
  • Deselect all add-ins shown and click "Ok".

• Microsoft 365 Apps / Office 2019 & MOS 2016 Just - ensure that the Macros accept been disabled:
  • Launch any Function awarding and open a bare document.
  • Become to "File - Options", and and then click the "Trust Centre" setting in the left-hand carte.
  • Click the "Trust Heart Settings" push, and then click "Macro Settings" in the left-hand menu.
  • Select "Disable all macros without notification" and and so click "Ok".

Nosotros are seeing a "Running Processes" message when trying to launch an test using Compass.

The list existence shown is the running programs that could be interfering with exam delivery and volition need to exist airtight before a launch tin can accept place. Each running procedure will have a checkbox next to the item assuasive you to end the plan. Once the programs accept closed the test launch will resume.

We are seeing a blood-red 10 next to User Admin (Compass for Windows).

For Compass to office properly, it needs full Windows authoritative rights to the motorcar. This can be achieved either by having the current user logged in equally an administrator, or configuring those settings in to Compass, which would give Compass administrative rights but not the user.

To configure those settings into Compass, you would demand to log into the Compass application every bit a proctor or organization admin, cull the "Settings" tab on the left side, and scroll down until you lot find "Admin Credentials". In here you would put in a full Windows administrator username and countersign to requite Compass administrative rights to the machine, not a Org Admin (Certiport/Compass) administrator.

I do not see the exam I wish to accept inside Compass, what should I do?

Ensure the test candidate has selected the correct Plan suite during exam launch. For case, there are four different suites of Microsoft exam products, and so if the exam candidate was looking for Give-and-take, but accidentally selected the "Microsoft Technology Acquaintance" programme suite, Give-and-take would not be shown. Apply the "Previous" button to return to the Programme option screen and ensure the correct plan suite was selected.

In the "Manage Exams" department of the Compass settings, ensure the bodily exam content has been downloaded. See the Compass for Windows user guide for detailed information.

Ensure the Microsoft function, Autodesk or Adobe CC suite you intend to test on is installed to the local workstation.

We are seeing a red X next to "Exams up to date", receiving "CertiportNow service" errors, or "@Localization errors".

These errors are all related to the CertiportNow service non running. Make certain that that service is running in the "Services" application on the machine (Chore Manager). Compass also has an option to manually start this service. At the bottom of your screen in Compass you should see a blue bar with three icons on the left side - click the icon on the right.

If you receive the error Microsoft .NET framework - "Awarding attempted to perform an operation not allowed by the security policy." (Compass for Windows)

Get in touch with the local admin to let the action or accomplish out to Certiport team to assist get past the message.

What practice we need to know almost Adobe's retirement of the Flash Player?

Adobe announced in 2017 that they will be ending back up for the Flash Role player on December 31, 2020. In add-on, Microsoft has appear that they volition remove back up of Flash from all Microsoft browsers:

• Adobe Detailed Info
• Microsoft Detailed Info

With the Flash Player "Stop-of-life" (EOL) deadline rapidly budgeted, please review the exams below that will be impacted. If your Certiport Authorized Testing Center (CATC) is currently delivering whatsoever of the following exams, then review all the information in this FAQ to come across how this may touch you. In improver to the EOL of the Flash Player, exams utilizing the Flash Thespian will be retired by Certiport adjacent twelvemonth on the dates specified beneath.

Flash-based exams

Test Name	Examination Retirement Appointment
Visual Pattern using Adobe Photoshop CC 2015	Q2 2021
Graphic Pattern & Analogy using Adobe Illustrator CC 2015	Q2 2021
Impress & Digital Publication using Adobe InDesign CC 2015	Q2 2021
Digital Video using Premiere Pro CC 2015	Q2 2021
Rich Blithe Media using Adobe Animate CC 2015	Q2 2021
Web Authoring using Adobe Dreamweaver CC 2015	Q2 2021
IC3 Spark – Calculating Fundamentals	Q2 2021
IC3 Spark – Fundamental Applications	Q2 2021
IC3 Spark – Living Online	Q2 2021
IC3 GS4 – Computing Fundamentals	Q2 2021
IC3 GS4 – Key Applications	Q2 2021
IC3 GS4 – Living Online	Q2 2021
IC3 GS4 Database Fundamentals	Q2 2021
IC3 GS4 Fast Rails	Q2 2021
IC3 GS4 Spark	Q2 2021
QuickBooks Desktop Certified User	*

Frequently asked questions & of import notes

Q: Tin can we withal evangelize these exams at our CATC?

A: Yes, but just up to the retirement date. Also, many environments have anti-virus or other software that may quarantine and/or remove Wink Role player files after the Dec 31st EOL date, which would brand the exams unable to be delivered. You will demand to confer with your It Section, review the data on this folio, and brand the appropriate arrangements if you wish to continue to deliver these exams after Adobe's EOL engagement.

Q: What volition happen if the Flash Histrion is removed from our computers?

A: Compass will detect that Flash Player is non installed, brandish messaging indicating that it is not installed, and the exam will not launch. Please note that Adobe will no longer have the Wink Histrion available for download after the EOL date.

Q: Are there exams that will supervene upon the Flash-based exams?

A: We will not be updating any of the exams in the tabular array above except for the QuickBooks exam (run across note below). For the Adobe exams in the table, we have newer exams that utilise the electric current version of the Adobe software that do not employ the Flash Player. For IC3 exams in the table, our GS5 exams and our recently launched GS6 exams also do not utilize the Flash Player. We recommend moving to those newer exams as presently as possible to avert whatever disruption in testing.

*Notation: The QuickBooks Desktop Certified User exam currently uses Flash-based engineering and will besides be afflicted past the retirement of the Wink Player after the EOL appointment. However, Certiport will be updating the QuickBooks Desktop exam to remove the Flash-based elements from the exam so that it can go on to be available to our CATCs. Look for these changes to come up in Q1 2021, but until that time y'all must follow the procedures outlined above.

Why was the accost volume missing in my Outlook 2016 test? (Compass for Windows)

Nosotros have seen this happen with a few of our customers using Windows 10 and Outlook 2016. Fortunately, a simple alter to your Outlook settings should resolve the event. This setting can be modified fifty-fifty while a candidate is taking an exam.

• In Outlook 2016, click on "People" in the bottom pane.
• Right-click on your "Contacts" binder in the left hand pane.
• Click on "Properties".
• Click on the Outlook "Address Book" tab.
• Check (tick) the box "Show this folder" as an east-mail Address Book
• Save the changes fabricated by clicking on "OK".

We practise not have Administrative Rights (all commitment systems).

Full, local, admin rights are required for almost aspects of Certiport delivery systems and solutions. Please see below for a breakdown:

• Compass for Windows: Full, local Windows Admin rights are required to both install and configure this delivery system. Local exams volition besides require these rights during exam commitment. For CATCs with limited access, an Admin Proxy can be utilized to store the credentials and only apply them to the Compass software when in use. Refer to the Compass for Windows User Guide for more than information.

  Note: The Admin Proxy characteristic only allows temporary access when launching or using the installed software. For new installs or reinstalls, y'all must ever be logged in under an Admin account.

• Compass for Mac: Admin rights are required to install this system but are non required to deliver exams. However, Group Policies that prevent the execution or installation of applications could prevent a express user business relationship from installing the software. Refer to the Compass for Mac User Guide for more data.


• Mac Launcher: The Mac Launcher software should be installed nether a Mac Ambassador account. Whatsoever boosted permissions will come in the course of cyberspace admission and browser permissions. See the Certiport Mac Launcher Install & Setup QRG for more data.

Note: Non having the advisable Admin rights in place, or having sure Grouping Policies in consequence, could result in a diversity of undesired errors or exam disruptions.

When using Windows x version 1809, Compass for Windows crashes with a advice error at the get-go of a MOS 2016 exam where the tutorial loads but the part application fails to outset.

The log file also contains this mistake code:

ERROR Certiport.BusinessLogic.CTCExamManager.ProcessExamResults - The exam did not complete successfully.

Fault Certiport.BusinessLogic.CTCExamManager.ProcessExamResults - Exception in ExecuteExamPathwayLaunchExam: (Certiport.BusinessLogic.CTCExamManager.ExecuteExamPathway)

INFO  Certiport.UI.Controls.PathwayControls.LaunchPathwayControl.OnLaunchExam - Error in OnLaunchExam: (Certiport.BusinessLogic.CTCExamManager.ExecuteExamPathway)

Solution:

Delight add the post-obit Registry key. If yous are unfamiliar or uncomfortable making changes to your registry, please work with your local technician.

Create a Key at HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer chosen Shell Folders

Please sympathise this is replacing a key that Microsoft has removed in 1809 simply existed in before versions of Windows.

Important: Using Registry Editor incorrectly can cause serious, system-wide problems that may require y'all to re-install Windows to correct them. Certiport cannot guarantee that any problems resulting from the use of Registry Editor can exist solved. Use this tool at your ain run a risk.

Nosotros are using Microsoft 365 Apps with a Shared Computer Activation, what exercise we need to know?

This FAQ is intended to help you to identify whether your estimator(southward) are running the Shared Reckoner Activation model for Microsoft 365 Apps and what to do if you experience problems launching a Microsoft Office Specialist exam.

What is a Shared Calculator Activation?

This model allows you lot to deploy Microsoft 365 Apps to a single or multiple computers in your organization that is accessed by multiple users. Here is an example of a supported scenario:

• Multiple students use Microsoft Office to acquire and practice and and so use a different computer in the organization to accept a test.

How can I tell if I have a Shared Computer Activation license?

1. When an Office application is launched from the desktop does it ask for your Microsoft Office credentials to be entered?

2. Launch Certiport's Compass for Windows testing platform and select a MOS Microsoft 365 Apps & Office 2019 examination.  Does the following screen appear? If information technology does then we take detected Shared Computer Activation in use on the computer.

Shared Computer Activation in Compass for Windows

CATCs using a shared computer activation model of the locally installed Microsoft Part software required for Alive-in-the-Awarding testing will be prompted for action when administering MOS exams. These actions may include activating the software (if opened for the starting time time), or signing in to the application. Compass opens the software and addresses whatsoever ane-time or other prompts from the application prior to the test to avoid anything that may cause an interference during actual testing.

1. Read through the steps outlined in the prompt.
   
   
2.  Click the Open Application push button to proceed.

   Please Annotation: The thumbnails in the outline give you examples of what you can look during this process. When using Compass, all the thumbnails can exist clicked to run into larger versions.

   
   
3. Address any prompts y'all may receive and and so shut the application by clicking the "X" in the top right-hand corner of the software.

   

4. You will be returned to the Verify Microsoft Function screen. Click Next to continue.

   

Errors & Troubleshooting

Instead of authenticating Function and allowing you to move forward, afterward signing in at the prompt, you are presented some type of message indicating "This feature has been disabled by your administrator" or simply a blank window with no bulletin and you cannot motility forrad.

What practice I practice if I cannot launch an exam and it appears that I have a Shared Reckoner Activation?Contact Certiport Technical Support to confirm.  However, it'due south non likely that Technical Back up can assist you resolve the trouble without your local Information technology Ambassador available to make the changes. In some cases, these changes may non be possible so alternative solutions may be necessary.

We are not able to successfully download/install Certiport updates (Compass for Windows).

This outcome can be caused by a number of things, but the biggest reasons for the failure stalk from packet filtering, causing a timeout. This can be from any of the post-obit:

• An antivirus/firewall program or appliance that deletes the file due to being detected as a imitation positive. This will manifest itself in either the AV programme presenting a dialog box most the file in question or if the AV is set to a silent removal, the file volition be missing from the SoftwareUpdate folder and the AV log will report a quarantine condition. Updates will report a successful download, merely fail during the actual installation of the updates.
• The network packet filtering organization causes a long enough of a filibuster to prevent a file from downloading. This will manifest itself when the updates timeout during download. The CertiportTestCenterLog.txt file establish in the Data binder of Compass will written report multiple attempts at trying to download a specific file. If Compass fails to download an update, the whole update process will stop.
• A downloaded Compass file becomes corrupted during the update procedure.

Solutions:

• If the AV/Firewall is flagging Compass files, then the installation folder of Compass, normally in the C:\Certiport\ folder, needs to be added equally an exemption.


• The Certiport website is being aggressively filtered. Please add together *.certiport.com to your exception listing. We are also working on our stop to better this too.
• Delete the files in the Compass\SoftwareUpdate folder and attempt to re-download.

Our Antivirus/Firewall is detecting Certiport files equally being potentially malicious (Compass for Windows).

Some Antivirus programs, like Windows Defender and Symantec AV, detect some of our cocky-extracting zip packages as a potential virus. Nosotros exercise check our files, and we can clinch yous that the files in question are not viral. The result is with self-extraction lawmaking, which is causing the false positive. We are currently working on a unlike method to package our files, but in the meantime, we recommend that yous add C:\Certiport to your AV/Firewall exceptions list.

If you lot have a firewall/AV appliance, you lot will need to make an exception for *.certiport.com. Our examination service could besides be flagged as malicious due to its functions with our exams. That service tin can be establish at 'C:\Program Files (x86)\Certiport\Certiport Examination Service\CPExamSvc.exe' for 64bit systems and 'C:\Plan Files\Certiport\Certiport Test Service\CPExamSvc.exe' for 32bit systems. If this service is blocked, Non-MOS and ACU/ACP exams volition fail to start.

We are receiving an "Unhandled Exception" error (Compass for Windows).

This is a generic error with multiple causes. Clicking yes will provide you with details specific to the mistake, nonetheless at that place are many variations. The error will persist each time Compass for Windows is launched until fixed. This mistake is about commonly seen immediately later on running updates when Compass closes and reloads.

Outset you will run across the fault "An unhandled exception has occurred. Would you like more information?". If you click "No", you will get a prompt asking if you want to relaunch Compass, if yous click "No" once more information technology volition close. If y'all click "Yes", it will provide you with the specific details. Encounter below for solutions.

• Error due to lack of Admin Rights and/or Technical Requirements: This error is primarily acquired by either not having total Windows Admin Rights on the exam workstation, having group (network) policy restrictions in place, or not-compliance with our Technical Requirements (including prerequisites/third-party add-ons).

• Error later Updating: When this fault occurs after performing updates, you can fix this past repairing Compass. This is done by running the Compass setup executable over the electric current installation without performing any uninstall* (with full Admin Rights). This is preferable because you are able to keep all of the product updates and do not need to re-download whatsoever exam content. If for some reason this does not accost the effect a clean uninstall, reinstall, and downloading of applicable exam content will exist necessary.

  Note: This is not a total repair and when running the executable y'all will not see any repair message, just the normal installation screens. Still, this will restore critical Compass arrangement files. Ensure that y'all practise not have any case of Compass running when running the setup file equally a repair. Subsequently setup completes you volition demand to log in as an Organization Admin to fix the exam center ID again, and you volition encounter any required updates simply similar a clean install. Run the required updates and reconfigure any settings needed such every bit Admin Credentials, Proxy Server, and LAN settings, etc.

• Mistake due to Antivirus: In some scenarios we have likewise seen Antivirus software equally the cause of this error. If yous suspect the Antivirus and so check the quarantine area/logs for conflicts and and then either temporarily disable the software during install and use, or set an exception for Compass by allowing all executables in the "Certiport" folder to run via the Antivirus settings.

We are receiving a "Failed to initiate the Pre-Loader. Please contact Customer Services" fault (Compass for Windows).

This error tin appear after changes have been made to the Admin Credential settings in Compass. Unremarkably y'all would need to close and re-launch the software earlier these settings will take outcome. If for any reason Compass is unable to authenticate the new settings then yous will receive this error. To resolve please check any settings that may have recently changed:

• Admin Credentials Setting:Ensure the credentials provided are correct. The admin credentials used here are served up then that Compass can run with full admin rights with no group policy restrictions, just still allowing the user that initially logged in to Windows to be a express account. These are Windows Admin credentials and not the Certiport Org Admin or other credentials. The Domain section is generally not required and should be left blank unless you are very familiar with your network setup.

One time these settings have been changed you volition need to completely shut Compass and then re-launch it to ensure that you lot are no longer receiving the error.

We are receiving an "Test Failed to Complete Successfully" error (Compass for Windows).

This error is generally seen after the Proctor enters his/her credentials and the candidate attempts to launch the exam. This may occur before or after the exam tutorial, which shows up immediately later launch but prior to the exam timer starting. Review the following solutions when encountering this error:

• Microsoft Function Installation Issues (MOS Exams merely):

  • Microsoft Part has not been Activated or opened for the first time: After the Microsoft Role software is installed, there could still be first-time/quondam prompts that appear after launching each title (east.g. prompts for registration, updates, cloud file syncs, add-ons, etc.). If Compass is the source for launching the respective Live-in-the-Application software for the outset time, information technology is not designed to deal with these prompts and will hang up or produce an fault. To address this, launch each Office programme individually later on a fresh install (and prior to testing for the first time or after a long pause in testing) to ensure that the software opens to the default project screen.

    Note: Some of these prompts are per Windows User profile. If you utilize multiple profiles ensure that you have opened and addressed any applicable prompts earlier testing.

  • Microsoft Office has not been prepare to run locally from the difficult drive:Ensure that the Office suite is installed on the same local/native drive/partition as Compass in the default path.
  • Two Function versions are present: You can only accept one Office version on an exam delivery computer at once. Uninstall any old versions and ensure the simply version matches same version year of the MOS exams you lot wish to administer. Afterward one-time versions have been uninstalled, perform an Part repair to restore any applicative paths, registry entries, or shared files.
  • Office software may be corrupted: It's possible that Office itself is in need of repair. If a repair does not fix the issue, yous may demand to do a clean uninstall and reinstall.
  • Add-Ins: Sure Add-Ins have been known to cause problems with MOS testing. Launch the affected Office programme, enter the options, go to "Add-Ins" then click the "Go" button next to "COM Add-Ins" and disable anything that is check-marked.
  • When testing with Outlook: Outlook requires boosted setup. Refer to the Quick Reference Guide prior to testing with Outlook 2010 or 2013.
  • When testing with Access: Due to nature of the Access program, if it should crash during testing information technology could exist trying to relaunch in safe mode and you will not be aware this is happening via the Compass software alone. To ensure that yous are launching in normal mode, exit Compass, restart the calculator, and so launch Admission directly to confirm it is launching normally.
  • Role 2010 in 64-scrap mode: 64-bit versions of Role are supported in all version years except Part 2010. If y'all take installed 2010 64-bit you will need to completely uninstall and reinstall the 32-bit version.



• Corrupt install of Compass: If the Compass software is doubtable it could be stemming from a previous version of the software that was non properly uninstalled, or became corrupted over fourth dimension past some other means. To address this consequence please perform a clean install by removing all Compass (or Console 8 if nowadays) software via the Control Panel, and so delete the local "Certiport" binder and all its contents - which is located by default in the root of your principal HDD (i.e. C:\Certiport\*.*). And then go along to install Compass; please refer to the Compass for Windows User Guide for more data.

  Note: This option will delete any exams that are "in-progress" on the affected reckoner. The exam session itself will stay open up for 7 days, but progress inside the exam will be lost. This process will besides remove all exam content updates which may have significant time to download over again depending on how many programs your CATC is administering with respect to your current available bandwidth.

• Administrative Rights: Having a limited Windows User account or Group Policies in effect can inhibit or forestall examination delivery. Refer to the FAQ on Authoritative Rights for more than data.

We are receiving errors when trying to download or utilise updates (Compass for Windows).

When trying to perform organisation and/or test content updates via the Compass Update Services you may experience errors. Please consider the following:

• Windows Admin Rights: Admin rights are needed for all phases of exam delivery: acquisition, install, setup, updates, and testing with Live-in-the-App exams. Refer to the Admin Rights FAQ for more information.
• Certiport Whitelist: Ensure that the entire list of our required IP Addresses and Ports are allowed through whatsoever applicable firewall or filter. The list of required items can exist plant under the Compass for Windows section in our Technical Requirements.

• Corrupt install of Compass: If the Compass software is suspect it could be stemming from a previous version of Compass (and/or Console 8) that were not properly uninstalled, or became corrupted over time by some other means. To accost this upshot please perform a clean install by removing all Compass and Console (if present) software via the Control Panel, then delete the local "Certiport" folder and all its contents - which is located by default in the root of your primary HDD (i.eastward. C:\Certiport\*.*). Then proceed to install Compass. Refer to the Compass for Windows User Guide for more data.

  Annotation: This choice will delete any exams that are "in-progress" on the affected computer. The test session itself will stay open for vii days, but any Exam Candidate would need to begin again on the same computer after the consequence is resolved as the progress is stored locally (or motility to another computer if time is a factor). Likewise note that this process will remove all exam content updates which may have meaning time to download again depending on how many programs your CATC is administering with respect to your current available bandwidth.

• Antivirus Software: This is not ordinarily an event when performing updates; nevertheless, some AV software can exist used not but to scan the computer but to manage the local firewall settings or even implement some local policy restrictions. You may need to set exclusions or temporarily disable when performing updates.

The in-test documents or other content required to complete the exam are not present/visible (Compass for Windows).

This tin can be a problem with any Live-in-the-App exam if at that place is an event with the Windows Documents folder or access to it because these exams not only rely on the locally installed software, but often external files placed by Compass that are needed during the examination also.

• Windows Admin Rights: Admin rights and Grouping Policies can affect admission to the Documents/My Documents folder. Compass makes temporary changes to the Windows registry during an examination and by non having full Windows Admin rights, or past having Grouping Policies in effect, this access could be limited or prevented. Run across the FAQ on Admin Rights for more information. Any registry settings or binder admission are reversed when the exam completes successfully.


• The Documents folder has been moved, renamed, etc.: If the Documents binder has been moved, renamed, or redirected for whatever reason this could prevent admission to these external files. Compass was designed to access the Documents folder in its default location and that location must be restored, or a new, unaffected Windows contour must be utilized for examination delivery. Contact your IT helpdesk if you suspect the Documents folder has been altered from its default location or beliefs.

We are receiving "An error occurred. Please telephone call this examiner while displaying this message..." (Compass for Windows).

The full fault message is: "An error occurred. Please call this examiner while displaying this message. If you click OK, the system temporarily shuts down. Restart the test machine and restart the test. You can resume from thee last problem y'all are viewing. This occurs someday a test is attempted, even the diagnostic tests. 4 Machines out of the 25 in the room are having this problem.".

This is a generic fault bulletin related to MOS 2016 exams. This mistake is commonly caused by Office 2016 and the Windows contour used to take exams, non properly setup for the MOS 2016 exams. MOS 2016 exams currently require using an authenticated user and that all outset launch dialog boxes for Part be cleared or disabled. If this error is occurring, the following steps should help resolve it:

• Log in with a Windows account that has full admin privileges. This creates the required Windows keys required by Compass.
• Open a single Role application, e.g. Word, to ensure Office is activated and all first run dialog boxes are cleared or disabled via policy. This step besides creates the required Part registry keys and binder construction required by Compass.

Later on these steps are complete, Compass can either be configured via the Admin Credential setting with the same user account employed with Role; or go on to use the aforementioned account that was just used to run the Function awarding.

Our exam is freezing (all delivery systems).

A broad variety and/or combination of items present in a local computer's configuration and setup could be causing this to occur. The solution to this type of freeze should be addressed as follows:

• Soft Freeze (merely the test commitment program is frozen):Try to force close the program by launching the Task Manager in Windows (ctrl+alt+del), or by using Strength Quit in Mac OS (cmd+opt+esc). If neither of these options piece of work, and so continue with the Difficult Freeze procedure outlined below.
• Hard Freeze (Windows or Mac OS itself is frozen): In this scenario the simply recourse is to perform a cold reboot of the computer. Concord down the power button until it completely shuts off, and then reboot the motorcar. Launch the Certiport test commitment organisation again and resume the examination that is shown as "in-progress". All exam sessions will be saved for 7 days, and the Test Candidate will pick up from where they left off equally long every bit they are resuming the exam from the same computer in which it was launched. (The just exception to this would exist MOS 2013 Access exams, which will always start over with total time remaining.) This procedure can but be used in conjunction with the technical difficulty scenarios described above. You must nonetheless ensure that all exam assistants and proctoring policies are being followed. Refer to the Exam policies page for more data.

Of import: If the software or operating system freezes a single, isolated time y'all tin can probably write information technology off as a 1-off event. Even so, if you lot receive persistent freezing information technology is probably indicative of a greater problem. Ensure you are meeting or exceeding the Technical Requirements, and that you have airtight all non-essential software prior to testing. Frequent freezes with the Bone could indicate the need to repair or reinstall information technology. Consult your local IT helpdesk should this occur.

Nosotros are receiving an error condition related to the "Windows Installer" and cannot launch the test.

Windows Installer is a service that the operating organization requires when software installations or updates are being performed. The call to start the service could originate from either a local, network, or internet based source. In any case, Certiport examination delivery cannot brainstorm if the windows installer service is currently running.

For Compass, the "Running Processes" window should announced when trying to launch the exam if the windows installer is also running. Click resolve to try to take Compass try and cease the process.

If the problem is persistent you will need to work with your establishment's helpdesk staff to identify and eliminate the source program that is causing the conflict, or you will need to temporarily turn off the Windows Installer service during test delivery.

To plough off the Windows Installer service you tin perform the following steps (this process requires Windows Admin privileges):

• Click theFirst push button and open theControl Panel.
• Click onAdministrative Tools.
• Click onServices.
• Scroll down the list of services, locate "Windows Installer" and double-click the item.
• If the functionality is currently in "started" condition, click the Stop button then change the "Startup Type" toManual. This should stop the service and allow the exam to proceed. In extreme cases try changing the "Startup Type" to Disabled.

Note: Changing these settings could affect other programs and services on the estimator and should be reverted dorsum to their original settings subsequently exam administration has completed.

Nosotros are getting a VLC (orange cone) logo when attempting to start an exam.

This is acquired past the Mozilla Web Plugin for VLC attempting to open the Flash-based content of the test. The issue tin be resolved several ways:

1. If VLC must be installed, and so delete the file NPVLC.dll (the Mozilla NPAPI plugin) from the C:\Program Files (x86)\VideoLAN\VLC folder. This plugin is no longer used by Mozilla every bit they have changed their plugin model. Removal of this file will not preclude VLC from working in other programs. Note, if you are on a 32bit auto, it might as well be located in C:\Plan Files\VideoLAN\VLC folder.
2. If VLC is non required, then an uninstallation of VLC volition resolve the effect.

Our Outlook profile has not been configured correctly or we are having other issues related the administration of the Outlook examination (all version years, Compass for Windows).

Nosotros accept a quick reference guide that covers the configuration of Outlook for MOS examination assistants for 2010 and 2013 simply (no setup is required for MOS 2016 or MOS Microsoft 365 Apps & Office 2019): View the QRG.

We need detailed info on changing languages and regional settings when administering LITA exams.

When your CATC is administering LITA (Live-in-the-Awarding) exams, it means that Compass also requires that the software corresponding to the exam be installed locally on the workstation. For example, if you are administering MOS 2016 Excel, and so the Microsoft Office Excel 2016 software needs to be installed on every workstation that will be delivering the exams.

Due to this unique relationship, the language of Compass, the linguistic communication of the locally installed software, and the regional settings of the operating arrangement must all exist set to the same language. If yous wish to administrate exams in additional/multiple languages, these three areas must be changed to match that desired language (per exam workstation). If you administrate exams in English and French for example, best practice would be to maintain a workstation for each supported language rather than changing these settings as needed.

Note: Setting the regional settings of your operating organisation volition likewise modify items such equally the date & fourth dimension formats, the currency arrangement, and the measurement units to lucifer those of the region/linguistic communication selected - many of which could too be needed depending on the nature of the exam administered. In other words, the reason for this change is non ever limited to text-only translations.

Changing the linguistic communication of Compass:

The exam language defaults to the language selected for the Compass user interface, but just if the exam has been translated into that language, and only for "online" exams. To change the user interface (UI) language of Compass, launch the software and select the desired linguistic communication from the dropdown menu in the superlative right-mitt corner of the screen.

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Changing the linguistic communication of the locally installed software:

When beginning installing the local software, choose the desired/matching linguistic communication from the default prompts. If y'all have already installed the software, it may exist best to uninstall and reinstall the software in the desired linguistic communication to avert the possibility of only changing the editing-only linguistic communication.

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Changing the regional settings of your operating organisation:

Windows: Open up the "Command Console" and double-click the "Region" icon. Choose the desired/matching language from the "Format" dropdown menu.

Mac: Launch "System Preferences" from the Apple tree menu. Choose the "Language & Text" command panel and click the "Formats" tab. Pull down the "Regions" menu and select the desired/matching language.

Important: Not all exams are available in every linguistic communication and/or version of the exams. Please meet our Test Releases page for more information.

We employ "Deep Freeze" or other restoring software, how will that touch on test delivery?

Restoring software is normally used at academic institutions to ensure that no affair what happens while the figurer is running, once it reboots the data on the hard drive is reverted dorsum to an original image/state. This can crusade issues with exam delivery as most of our exams store the progress locally. This means that a estimator with restoring software that should freeze and need to be restarted during an test, could place the Test Candidate back at question i or restart a project. It could also revert the exam commitment software back to a previous version, thereby making you utilise updates every time before administering an test. For whatever institutions employing restoring software, the post-obit options should exist considered:

• Create a "thaw space" which would allow you to make an exception for the "Certiport" folders so the information there would remain untouched, therefore not resetting the information after a reboot. Creation of such an exception should be a feature that your local Information technology Admin could implement within the restoring software's options.
• Cull to suspend or disable the freezing software all together during examinations.
• If neither of the above options are possible, a CATC would need to be aware that should the computer freeze or need to exist rebooted for reasons across their control, they could non option up where they left off (for nigh exams).
• The CertiportNow Service and other necessary files are installed to the "C:\Program Files\Certiport" or "C:\Plan Files (x86)\Certiport" folders. This may cause problems with trying to go along them current automatically, as they will accept to be updated later every restart if an update is present. While we don't update those components frequently, if your software version has been updated, you'll desire to make sure any updates are configured to be installed when performing other thawed organisation maintenance.

Nosotros are receiving a "Failure to load NPAPI version" (Certiport Mac Launcher)

We noticed this behavior began occurring when Adobe updated the version of the wink thespian component that is used in the Mac Os Ten and Chromium browser. Unfortunately, we don't take any approximate on when or if this beliefs will be corrected in the Mac Launcher platform for Certiport testing.

• You'll likely need to uninstall Flash beginning:
  • Uninstall Flash Player read more here.
• After uninstalling, you'll need to install this specific version of flash.
  • This is the NPAPI component for this version of Adobe Flash. After the install completes, there volition be a prompt to "Notify me to install updates". If this option is selected y'all can tell the Mac Bone X when to install the update when information technology is automatically detecting that at that place is a more current version for Wink Player to install.
  • Adobe recommends to upgrade to the most recent version of Adobe Flash Player for all users. It's typically not recommended to use obsolete versions of Flash, but in this case it's the only pick at this time if yous wish to administer those exams. For regular use, download the well-nigh current version.

What are the Technical Requirements for Certiport's exam delivery systems and solutions?

Dorsum to acme

Other

We are seeing a message that states "In order to keep, a Proctor must log in and associate this machine to a Certiport Authorized Testing Center".

An Org Admin associated to a CATC must populate the settings upon initial log in to Compass, including choice of a Certiport Authorized Testing Center (CATC).

I have lost my Username and/or Password, how can I recover them?

How practice I apply for ADA Accommodations?

Please review the procedures and conditions outlined on our Accommodations page.

How do we modify the UI linguistic communication of Compass?

Compass at present has all available languages built in so y'all don't have to uninstall and reinstall to modify languages. To change the language, launch Compass and click on the dropdown listing in the upper right-hand corner of the screen. This setting volition too change the examination linguistic communication, but merely if you have downloaded the exams in that language via the "Manage Exams" tile. Not all exams are available in every linguistic communication, please see our Product Releases page for availability of localizations.

Annotation: When irresolute Compass to a unlike language, you must also ready the Region settings within the Windows Control Panel to match. Additionally, when using Live-in-the-Application exams such equally Microsoft Office Specialist, the locally installed plan must also exist installed in that same language.

Can the expiration engagement of licenses, inventory, or vouchers be extended?

No. Once the expiration date is reached, new vouchers, inventory, or licenses must be purchased. Please review our Voucher Policies page, or contact your Territory Representative for more information.

Tin we buy the software required for "Alive-in-the-Application" exams from Certiport (east.thou. Microsoft Function, Adobe, or Autodesk)?

No. Certiport does not sell whatsoever of the software titles that our certification exams or learning products rely on for concurrent (Alive-in-the-App) exams.

How practise I purchase vouchers, inventory, and/or licenses for certification exams and/or learning products (practice materials)?

There are several options, depending on the product and client:

• For Exam Candidates inside North America: If you lot are looking to buy a voucher, you lot may find out more than in our Buy department.
• For Test Candidates outside Due north America: If y'all are looking to purchase a voucher, contact the Solution Provider in your area.
• For CATCs (Certiport Authorized Testing Centers) inside North America: After an initial society you may purchase additional products through the Certiport website nether the Organization Administrator role by clicking on the "Purchase" tab. You may also contact your Territory Representative and identify the guild direct.
• For CATCs (Certiport Authorized Testing Centers) exterior North America: Contact the Solution Provider in your surface area.

How do I get to Certiport's web store or to access store pricing information?

View the purchasing options for certification exams and learning products.

How do I print a voucher?

There is no method for press out an official paper version of an online voucher code, just there are means you could await up voucher codes in order to screenprint them, or to copy and paste into some other program such every bit Discussion or Excel. Run into beneath:

• For CATCs: Log in as an Organization Administrator or Organization Admin, mouse over the My Certiport tab, click on the dropdown for vouchers, and a tabular array will appear with all vouchers purchased past the CATC. This listing will show vouchers whether they are assigned to a Test Candidate or not, and whether they have been redeemed or not. You may also click on the item push button to meet who they were assigned to.
• For Test Candidates: Log in as a Examination Candidate and your vouchers will show at the top of the page just under the support contact information. Delight note that only vouchers that have been assigned volition testify upwardly here.

What is the divergence betwixt the MOS 2013, 2016, and the Microsoft 365 Apps & Function 2019 exams?

Our projection-based testing that began with MOS 2013 provides industry-leading assessments of skills and knowledge by giving students and professionals existent-earth exercises to assess their understanding of Microsoft Office.

Project-based exams eliminate the puddle of questions in favor of a unmarried project for 2013, or multiple smaller projects for 2016. MOS Microsoft 365 Apps & Office 2019 exams keep the tradition of MOS 2016 with smaller projects, but with new features to business relationship for changes to the software and demands in the market. The Exam Candidate then employs all their skills to create a Discussion certificate, Excel spreadsheet, Access database, etc., from scratch or a predetermined baseline. Provided with a set up of guidelines, this serves to mimic more than of what a user would actually see when using the program in the real world.

See our Objective Domains page for detailed info on whatever of our exams.

Practise I have to annals the testing center for each certification program?

There is not a separate registration process, only each CATC must be individually activated for the programs they wish to administer. When a CATC is first registered, this is something that can exist set upwardly with your territory representative. If, at a afterward time, you wish to begin administering exams in additional programs, you lot will demand to call your representative to activate information technology.

Where exercise I find information about digital badging?

Acclaim is the digital badging platform used by Certiport. Information technology helps students motility forwards professionally past quickly establishing credibility for opportunities in higher education and the chore marketplace. Each badge contains verifiable information that tells employers and access committees what you did, who says you did it, and why information technology matters. Digital badging is available for well-nigh of our certification programs.

How do my students access their vouchers when taking a test?

The best practice would be to pre-assign the voucher, or to have the voucher code printed or written downwards for a Test Candidate prior to sitting for an examination.

Note: In Compass for Windows, a Certiport Organization Administrator can log in to the software and click on the "Inventory" setting. Nether the Vouchers section, you tin can click the orange "item" button and see a list of vouchers including the names of Test Candidates (if they have been assigned). For other exam delivery software, information technology tin can be minimized as long as an examination is not in progress, which would allow you to navigate to www.certiport.com, log in, and await up a voucher code.

What does a CATC need for a successful certification plan?

While there are many successful components from start to finish, they would all revolve around the following main elements:

• Knowledgeable and motivated instructors.
• Courseware and curriculum that maps to our certifications.
• Practice Exams.

Annotation: Exercise tests alone are not intended as devices for students to learn the subject matter, only rather to get the Test Candidate prepared for the telescopic of objectives covered, the nature of how the questions are asked and answered, as well as to simulate being upwardly against the clock. There are no substitutes for learning via instructor, utilizing courseware, and having real life experience with the software/subjects in which the examination is based on.

How do we run usage reports on exams delivered?

At that place are no reports that only particular the corporeality of inventory, licenses, and/or vouchers used. Withal, there are several reports available to Certiport Organization Administrators for exams administered. To admission these reports, log in as an Org Admin and click on the Reports tab. For instance, the "Results 264" and "264 Plus" are both detailed reports on exams administered.

Additionally, you lot may view the real-time usage of whatever inventory, site licenses or vouchers. Log in as an Org Admin, then scroll down on the landing page or mouse over the My Certiport tab and click the dropdown for "Test Inventory", "Vouchers" or "Licenses."

How do nosotros look upward a Test Candidate'south ID?

While there is no directly method, Organization Administrators have the ability to look up information such as the Exam Candidate'southward Username, or the optional Student/Employee ID. Both of these items tin can exist plant under the "Results 264 Plus" study by clicking on theReports tab under the Org Admin function after you log in.

Proctoring an exam: How do I become a Proctor? How do I proctor an exam? Who can proctor me? Where do I view the Proctor Understanding?

Delight refer to the following:

• Becoming a Proctor: Read the Condign a proctor page.
• Proctoring an Exam: Refer to the Quick Reference Guide.
• Who tin can Proctor: Any person with a Certiport user account who is associated with the CATC that is administering the test, then designated every bit a Proctor past the CATC, and who has read and agreed to the terms of the Proctor Agreement, may administrate a Certiport exam.
• Viewing the Proctor Agreement: Log in with the Proctor office. At the bottom of the page, click "View Proctor Registration Page".

How do I locate my MC ID (Microsoft Certified Identification) and Admission Code?

How exercise I view our remaining vouchers, inventory, and/or licenses and their expiration dates?

To view the items available to your CATC please perform the post-obit:

1. Log in as an Organization Administrator or Organisation Fellow member.
2. Mouse over the My Certiport tab and click on the dropdown for Inventory, Vouchers or Licenses.

How do you assign a voucher to a Test Candidate? Tin a CATC assign vouchers to a Exam Candidate on their behalf?

A CATC cannot assign a voucher to a Test Candidate in real time. You must provide the lawmaking to the Test Candidate and accept them assign it to themselves individually from under the Test Candidate office.

The only other method would be via the Majority Registration process. Notwithstanding, using that process would but be applicative at that specific time, and simply for an initial set of vouchers. To learn more, refer to the Bulk Registration Quick Reference Guide.

Where practice I find more information nearly the Microsoft Imagine Academy Certification benefit?

What are Certiport's policies on Exam Retakes, Exam Security, and Exam Scoring?

My Retake Voucher is not working. What might exist the cause?

Is information technology true that earning certain certifications count as college credit?

Aye! Please refer to our ACE college credit page to find out more than about this programme, and which certifications currently authorize for credit.

Where can I find the number of questions and time limits for each exam?

Where can I view the exam tutorials that announced before a certification test without actually launching an exam?

Refer to our Exam Tutorials folio. Tutorials are bachelor for all of our exams.

Where tin can I find information about electric current, new, and upcoming Certiport certification exams and learning products?

Refer to our Production Releases page. This folio also details the available localizations for any given examination or practice examination.

Where can I find data almost the specific subjects that each certification exam covers?

The measurable skills covered within each exam are called Objective Domains. Please view our Objective Domains page.

Where can I observe information most how a certifcation exam is made?

We accept detailed information devoted to this topic in the About u.s. section of our website.

Where tin I find data near how my test is scored?

The FAQs located within our developing a certification examination pages contain a wide variety of topics including scoring.

I have a question about a specific item or scoring of an item on an Adobe, ACU, ACP, or MOS test.

The most common inquiries we receive about specific examination items are detailed in the certification test development FAQs.

Where tin can I notice information most simulations including simulations in Mac environments?

The FAQs located within our developing a certification exam pages contain a broad variety of topics including simulations.

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Source: https://certiport.pearsonvue.com/Support/Support-for-CATCs/FAQs.aspx

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